COMMERCIAL · MULTIFAMILY · RESIDENTIAL PROPERTY MAINTENANCE
One Call. Every Trade. Every Property Type.
Ark Facility Solutions delivers commercial, multifamily, and residential property maintenance with the systems and accountability to serve property owners and managers locally and across the country.
<2 Hour Response
Emergency dispatch SLA
Licensed & Insured
100% of service partners
Photo Documented
Every job, every visit
24/7/365 Available
No voicemail, no call trees
Commercial Only
Not a handyman service
Built for Property Owners and Managers
Ark Facility Solutions is designed to support property owners and managers who require responsive, reliable maintenance and repair services across multiple properties.
Our focus is on delivering consistent execution, clear communication, and efficient coordination for ongoing maintenance, repairs, and project needs.
Who We Serve
We work with property owners and managers who need reliable, responsive maintenance and repair services across multiple properties.
Multifamily Property Owners & Managers
Commercial Property Owners
Retail & Office Operators
Residential Property Owners
Areas We Serve
Headquartered in Hickory, NC — serving the Carolinas and clients with properties across the United States.
When Facilities Fail, We're Already On Our Way
Burst pipes, electrical failures, HVAC outages, water intrusion—emergencies don't wait for business hours. Our 24/7 dispatch team responds in under 2 hours with make-safe solutions and clear next steps.
Under 2-Hour Response
We acknowledge all emergency calls immediately and dispatch within 2 hours
Make-Safe Priority
Stop the damage first, then provide permanent solutions with clear documentation
Direct Dispatch Line
No phone trees, no voicemail—speak directly to our emergency coordinator
Common Emergency Calls We Handle
- Water intrusion & burst pipes
- Electrical failures & safety hazards
- HVAC no-heat/no-cool emergencies
- Lockouts & security breaches
- Storm damage & weatherproofing
- Gas leaks & odor investigations
- Sewer backups & drain emergencies
- Broken windows & door damage
"Response time is excellent. They understand what it means to work around tenant operations."
Facilities Director
Regional Retail Portfolio — Catawba County, NC
"Ark has been our go-to partner for turns and maintenance. Their documentation makes my job so much easier."
Property Manager
240-Unit Multifamily Community — Hickory, NC
"Clear communication and no surprises on pricing. That's exactly what we needed."
Asset Manager
Office & Industrial Portfolio — Western NC
Commercial, Multifamily & Residential Facility Services
From preventive maintenance programs to reactive repairs, multifamily unit turns, residential property upkeep, and 24/7 emergency response — every job is photo-documented with transparent pricing.
Preventive Maintenance
Scheduled maintenance programs to keep properties running smoothly and reduce unexpected repairs.
Reactive Repairs
Fast response to work orders, punch lists, and general repair needs across your portfolio.
Unit Turns / Make-Ready
Complete turn scopes including paint, patch, fixtures, and final punch with photo documentation.
Exterior & Common Area
Pressure washing, trip corrections, fence repairs, signage, and curb appeal maintenance.
Tenant Improvements & Minor Build-Outs
Non-structural, maintenance-scale improvements — cosmetic refreshes, partitions, flooring, and minor operational upgrades with full closeout documentation.
Emergency Response
Make-safe services, water intrusion coordination, and property securing when urgent needs arise.
Why Choose Ark Facility Solutions for Your Properties
Our approach is focused on simplifying property maintenance while ensuring quality and accountability across every service request.
Same-Day Response
Average <2 hour acknowledgement
How It Works
From request to completion—transparent, fast, and documented every step
Submit Request
Tell us what you need and your timeline. We respond within one business day.
Scope + Schedule
We confirm scope, pricing, and coordinate site logistics with your team.
Complete + Closeout
Work completed, documented with photos, and closed out with any recommendations.
Commercial Facility Service Packages
Structured programs designed for commercial property managers — not homeowners. Every package is built around reliability, documentation, and scalability.
Preventive Care Program
Scheduled maintenance programs that protect asset value and reduce emergency spend across your portfolio.
- Quarterly HVAC filter changes & system checks
- Bi-annual plumbing inspections
- Common area & exterior walkthroughs
- Seasonal weatherproofing preparation
- Work order tracking & monthly reporting
- Dedicated account contact
Rapid Response Package
On-demand repair deployment with a guaranteed response SLA. Ideal for active portfolios.
- <2 hour emergency acknowledgement guarantee
- Same-day or next-day scheduling on standard repairs
- Licensed trades: plumbing, electrical, HVAC, carpentry
- Photo-documented before & after on every job
- Transparent, per-job pricing — no retainer required
- Direct dispatch line — no call centers
Portfolio Maintenance Partner
Full-service facility management coordination for owners and operators with 5+ properties.
- Preventive + reactive maintenance combined
- Unit turn scheduling and make-ready coordination
- Vendor onboarding and trade network management
- Consolidated invoicing across all properties
- Monthly performance and documentation reports
- Priority dispatch and dedicated team assignment
All programs include licensed & insured professionals, photo documentation, and transparent pricing. No residential service. Commercial properties only.
Protect Asset Value with Scheduled Commercial Maintenance
Deferred maintenance is one of the fastest ways to erode commercial property value. Our preventive maintenance programs are built for property managers and asset owners who need consistent, documented upkeep — not reactive scrambles.
We cover the full scope of routine facility maintenance across your HVAC, plumbing, electrical, exterior, and common area systems. Every visit is documented, every finding is reported, and your team always knows the status of each property.
Program Scoping
We assess your property type, square footage, systems inventory, and current maintenance gaps to build a program tailored to your assets.
Scheduled Execution
Licensed trade professionals execute each maintenance task on your schedule — HVAC, plumbing, electrical, exterior, and common areas.
Documentation & Reporting
Every visit is photo-documented. You receive service reports, before/after photos, and flagged items requiring follow-up.
Ongoing Optimization
Monthly review of completed tasks, deferred items, and budget actuals. We adjust the program as your portfolio needs change.
What's Covered in a Standard Program
- HVAC filter changes, coil cleanings, and seasonal tune-ups
- Plumbing inspections — supply lines, shutoffs, fixtures, water heaters
- Electrical panel checks, outlet testing, lighting replacements
- Roof and gutter inspections after major weather events
- Common area and parking lot walkthroughs
- Exterior pressure washing, caulking, and weatherproofing
- Fire and life safety equipment coordination
- Door hardware, closers, and entry system checks
Who This Is For
Preventive maintenance programs are designed for commercial property managers, asset managers, and portfolio operators managing multifamily communities, retail centers, office buildings, or mixed-use properties across North Carolina. We do not provide residential maintenance services.
Tailored for Your Property Type
Different commercial property types have different facility needs. We don't offer a one-size-fits-all approach.
Multifamily Facility Maintenance & Unit Turns
Ark Facility Solutions is built for multifamily operators. We handle the full maintenance lifecycle — preventive programs, reactive repairs, high-volume unit turns, and 24/7 emergency dispatch — so your team can focus on leasing and resident experience.
What We Handle
- Unit turns & make-ready (paint, patch, fixtures, flooring)
- Preventive maintenance programs for common areas & systems
- Plumbing, electrical, and HVAC repairs
- Exterior — parking lots, lighting, fencing, pressure washing
- Emergency dispatch 24/7/365
- Vendor coordination & single-contact work order management
Our Home Markets in the Carolinas
Headquartered in Hickory, NC — serving the Carolinas and available nationwide
…and clients with commercial and multifamily assets anywhere in the United States. Learn more →
Frequently Asked Questions About Our Facility Services
What areas do you serve?
We are headquartered in Hickory, NC and serve clients across the Carolinas and nationwide. For clients with portfolios outside the Carolinas, we offer remote program support, assessments, and coordinated response solutions.
Do you handle multifamily unit turns?
Yes. Unit turns are one of our core services. We handle complete make-ready scopes including paint, patch, fixture replacements, flooring, and final punch — all with photo documentation before, during, and after.
Do you provide emergency repair services?
Absolutely. We offer 24/7 emergency dispatch for urgent issues including water intrusion, HVAC failures, electrical hazards, burst pipes, and more. Call (828) 358-1194 any time for immediate assistance.
What types of properties do you service?
We work with commercial buildings, multifamily communities, residential rental properties, retail centers, office parks, hospitality properties, healthcare facilities, and self-storage sites. We are based in North Carolina and serve clients with properties across the United States.
How quickly can you respond?
For standard service requests, we acknowledge within 2 business hours and schedule within your required timeline. For emergencies, we dispatch within 2 hours, 24/7/365.
Need Facility Maintenance or Repairs?
Ark Facility Solutions is a full-service facility maintenance company built for commercial property managers, multifamily operators, residential property owners, and self-storage owners who need responsive, documented, and reliable maintenance support. Our home market is the Carolinas — our systems are built to scale anywhere.
Platform
Part of the Megas Holdings Platform
Ark Facility Solutions serves as the maintenance, repair, and operational support arm within the Megas Holdings real estate platform.
Through alignment with Atlas Point Realty Advisors, TerraScope Inspections, and Iron Sparrow Construction, Ark helps support long-term asset performance after acquisition, inspection, construction, or capital improvement work is complete.
Platform Flow
This integrated structure allows Megas Holdings to support assets beyond the transaction and construction phase, helping protect performance, operations, and long-term value.
Our Commitment
At Ark Facility Solutions, our work is guided by a commitment to stewardship, reliability, and doing things the right way — even when no one is watching.
We approach each property with a service-first mindset, recognizing that consistent execution at the ground level directly impacts long-term asset performance. Our team operates with integrity, accountability, and respect for both the assets we support and the people who rely on them.
This foundation shapes how we show up every day — delivering dependable service, clear communication, and results aligned with ownership objectives.
Built on a foundation of stewardship, integrity, and disciplined execution.
Request Service
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The Platform Model
One Platform. Three Operating Arms.
Megas Holdings operates as the parent platform — owning and managing Ark Facility Solutions and Iron Sparrow Construction as purpose-built operating companies. This integrated structure eliminates the gaps that exist when acquisitions, construction, and operations are siloed under separate ownership.
Parent Platform
Megas Holdings
The holding platform that sources, acquires, and asset-manages real estate and operating businesses. Megas Holdings sets strategy, deploys capital, and owns the operating companies beneath it.
- Acquisitions & Underwriting
- Asset Management
- Capital Deployment
- Strategic Planning
Ongoing Operations Arm
Ark Facility Solutions
The operations arm. Handles ongoing facility maintenance, reactive repairs, multifamily unit turns, and 24/7 emergency response for existing assets and third-party commercial portfolios. Strictly non-structural, non-permitted, maintenance-scale work.
- Preventive Maintenance Programs
- Multifamily Unit Turns
- Commercial Repairs & Emergency
- Maintenance-Scale TI & Punch Work
Construction & Capital Projects Arm
Iron Sparrow Construction
The construction arm. Handles ground-up builds, full gut renovations, major capital projects, and development-phase construction on Megas Holdings assets and select third-party GC engagements. Structural, permitted, and major renovation work only.
- Ground-Up New Construction
- Full Gut Renovations
- Major Capital Projects
- Development-Phase Build-Outs
Clear Scope. Zero Overlap.
Each arm has a defined, non-overlapping role. Megas Holdings acquires and manages. Iron Sparrow Construction builds and renovates. Ark Facility Solutions operates and maintains. No scope creep. No confusion about which company to call.
This structure keeps accountability clean and execution efficient — assets flow from acquisition through construction into ongoing operations without coordination failures or misaligned incentives between the parties doing the work.
Quick Reference
- Maintenance, repairs, unit turns, emergency→ Ark Facility Solutions
- Major renovations, new construction, GC work→ Iron Sparrow Construction
- Acquisitions, asset management, capital strategy→ Megas Holdings
Full-cycle control
Acquisition → Build → Operate
Aligned incentives
One owner, three arms
Faster execution
No inter-vendor delays
Vertical efficiency
Cost transparency at every stage
Facility solutions supported by a vertically integrated platform including development, construction, and operations. Powered by Megas Holdings. Construction services delivered in coordination with Iron Sparrow Construction.