Multifamily Facility Services
Multifamily Facility Maintenance & Unit Turn Services in North Carolina
Ark Facility Solutions is the trusted facility partner for multifamily communities across the Carolinas. Fast unit turns, preventive maintenance programs, reactive repairs, and 24/7 emergency response — all delivered by licensed professionals with full photo documentation and a single point of contact.
<2 Hour Response
Emergency dispatch SLA
Licensed & Insured
100% of service partners
Photo Documented
Every job, every visit
24/7/365 Available
No voicemail, no call trees
Commercial Only
Not a handyman service
48–72 hrs
Average Standard Turn Time
100%
Photo-Documented Closeouts
<2 Hours
Emergency Response SLA
1
Point of Contact per Portfolio
Complete Facility Services for Multifamily Communities
Everything your apartment community needs — one partner, one contact, zero coordination headaches.
Unit Turns & Make-Ready
Complete make-ready scopes — paint, patch, flooring, fixtures, cabinet repairs, bathroom refresh, and final punch. All with photo documentation. Average 48–72 hour standard turn.
Preventive Maintenance Programs
Scheduled HVAC, plumbing, electrical, and exterior maintenance programs built for apartment communities. Monthly reporting and documented inspection records.
24/7 Emergency Response
Burst pipes, HVAC failures, electrical hazards, sewer backups — we acknowledge immediately and dispatch a licensed professional within 2 hours, every day of the year.
Photo-Documented Service
Before, during, and after photos on every service call. Resident-ready reports for move-in / move-out documentation and maintenance accountability.
Common Area Maintenance
Lobbies, corridors, laundry rooms, leasing offices, pool areas, and parking lots. Ongoing upkeep for every shared space on your community.
Vendor Coordination
Single point of contact across plumbing, electrical, HVAC, flooring, painting, and carpentry. No juggling multiple contractors — we manage the pipeline.
What's Included in a Standard Unit Turn
Every turn is scoped at move-out, coordinated through a single contact, executed by licensed professionals, and closed out with a full photo package — delivered to your team within 24 hours of completion.
- Full interior paint — walls, ceilings, trim, and doors
- Drywall patch and texture matching
- Carpet cleaning or replacement assessment
- LVP, tile, or carpet repairs and replacements
- Fixture replacements — lights, faucets, hardware
- Cabinet repair and door adjustments
- Bathroom re-caulking and grout refresh
- Blind and window treatment replacements
- Deep clean coordination and final punch walk
- Photo documentation of all completed work
Why Property Managers Choose Ark for Turns
- Scope confirmed within 24 hours of move-out
- Single contact manages your entire turn pipeline
- Licensed trades — no unlicensed labor on site
- Photo closeout package for every unit
- Flexible for high-volume lease-up periods
- Transparent per-unit pricing, no hidden change orders
- Emergency unit repairs dispatched before turn begins
Reduce vacancy days. Protect lease-up timelines.
Every vacant day costs money. Our documented 48–72 hour standard turn time keeps your units generating revenue faster.
Serving Multifamily Communities Across the Carolinas
Click a market to see location-specific service details.
Multifamily Facility Services — FAQ
How fast can you complete a standard unit turn?
Most standard turns are completed in 48–72 hours depending on scope. We confirm a firm timeline after the move-out inspection and schedule all trades accordingly.
Do you handle high-volume turns for large apartment communities?
Yes. We work with communities of all sizes — from small complexes to large portfolio operators running dozens of simultaneous turns. We scale staffing and scheduling to meet your lease-up timeline.
Do you offer preventive maintenance programs for apartment communities?
Yes. We build custom PM programs for multifamily properties covering HVAC, plumbing, electrical, exterior, and common area systems — with monthly reporting and photo documentation.
What areas of North Carolina do you serve for multifamily services?
We serve multifamily communities across Hickory, Charlotte, Statesville, Morganton, Newton, Conover, Taylorsville, and surrounding across the Carolinas markets. Contact us to confirm coverage for your specific location.
Are your technicians licensed for commercial/multifamily work?
Yes. Every trade professional in our network holds the appropriate state licenses, carries liability and workers' comp insurance, and is vetted for commercial multifamily environments. We do not use unlicensed labor.
How do you handle emergency repairs at our community?
Our 24/7 emergency line connects directly to a live dispatcher — no voicemail, no call trees. We acknowledge immediately and have a licensed professional on site within 2 hours.
Ark Facility Solutions is a Megas Holdings platform company. For major construction or renovations, visit Iron Sparrow Construction.